INTERNATIONAL ORDERS:
We use FEDEX International Economy for International deliveries. Normal delivery time is 7 - 15 business days. All customs charges are the responsibility of the customer. Payment may be made by credit card, check or money order drawn in US Funds from a U.S. bank.

RETURN POLICY:
We offer a 30 day No Questions Asked return policy. If you find it necessary to exchange or return merchandise, please call our customer service department for an RMA (Returned Merchandise Authorization) number. Any returns without an RMA number will be refused. All returns are conditional on the merchandise being returned unused and in its original package. Freight on all returns must be prepaid. All returns after 30 days will incur a 10% restocking charge.

Ebay Store Merchandise is subject to the conditions set forth in our Ebay Store return policy. Some merchandise purchased through our Ebay store is not included in our warranty program and is not returnable. Please refer to the Ebay Store for terms and conditions.

BACK ORDER POLICY:
We receive many of our inventory shipments by container load several times per year. Sometimes we may find that we are temporarily out of stock on a particular item. If we do not have stock to fill an order either from our distribution center or from another distribution location, the customer will be given the option to put that order on backorder or cancel the order. Back orders will be shipped as soon as we receive inventory back into stock.

STOCK ITEMS:
In-stock merchandise will be shipped within 2 working days. In-stock items ordered before 12PM Eastern Time (UTC/GMT -4) will usually ship that day. If for any reason we cannot ship your order, you will be notified by phone, mail or email within two business days.

CALL TODAY FOR ADVICE:
If you are unsure about any aspect of your tires or tubes, please call or email sales@universaltire.com for expert information and advice. 1-800-233-3827.